General Terms and Conditions
The general conditions of sale detailed below (hereinafter referred to as the “General Conditions of Sale”), exclusively govern the contractual relations between any user of the LuxuryAlleydessus.com site (hereinafter referred to as a “User” or “You” or "Customer") and the merchant LuxuryAlleydessus.com located at 8 rue dealbata 83400 Hyères - FRANCE (Hereinafter referred to as "Luxury Alley Souss or LuxuryAlleydessus.com"). These general conditions of sale are the only ones applicable and replace all other conditions, unless prior, express and written exemption. Luxury Alley Dessous may occasionally be required to modify certain provisions of its general conditions, so it is necessary that these be re-read before each visit to the LuxuryAlleydessus.com site (hereinafter referred to as the “Site”). These modifications are enforceable as soon as they are posted online and cannot apply to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them. By accessing the Site, you agree to respect the General Conditions as well as the Conditions of Use appearing there.
Payments & Pricing
Price
The prices of our products are indicated in EURO and exclude shipping costs. All orders placed on our site are payable in EURO. The validity period of the prices of items offered on LuxuryAlleydessus.com is 24 hours from their publication on the site www.LuxuryAlleydessus.com. The products will be invoiced on the basis of the prices in force at the time of order registration, subject to availability on that date. Retention of title clause: the products remain the property of LuxuryAlleyDessous.com until full collection of the price by LuxuryAlleyDessous.com.
Payment
Payment for orders is made by credit card, Paypal or bank transfer. Some payment methods may not be available depending on the destination country. Luxury Alley Dessous entrusts payments to serious players renowned for their high security. No banking information belonging to you is transmitted unencrypted on the Luxuryalleydessus.com site. Luxuryalleydessus.com staff and its service providers, other than payment processors, have and will not have any possibility of accessing your banking data, except in the case where reimbursement by transfer is necessary. In this unique case, the RIB is destroyed after use.
In the event of payment by transfer, collection is made upon shipment of the order. Items ordered are reserved for 5 days from the order date. After this period and in the absence of receipt of payment, LuxuryAlleydessus.com reserves the right to cancel the order.
Payment in 4x credit card
The Customer can use the 4x payment without fees offered by PayPal, as long as his order is at least 50 Euro and at most 2000 Euro. This service is offered by Paypal or Amazon, and credit agreement is subject to their sole discretion. Furthermore, Paypal or Amazon may choose to invoice their credit service without notice. In this hypothesis, the LuxuryAlleydessus.com site would not be responsible for incorrect pricing information for the service on its site, to the extent that the customer is aware of possible costs before any commitment on his part. The service is offered to customers residing in France only.
Shipping rate
You benefit from a shipping debit for your orders paid by Amazon Pay. An imprint of the order amount is then deposited on the chosen bank card from your Amazon account. The debit will then be requested depending on the items sent, the day or the day before sending to ensure that payment is accepted before shipping the order. For this payment method, Amazon is the only entity with knowledge of your banking data and does not transmit any sensitive data to us.
Shipping & Delivery
on deliveryHome delivery
This delivery method offers dispatch within 2/4 days (excluding weekends & public holidays) as long as the product(s) ordered are in stock. Delivery times are estimated at 48/72 hours from dispatch. Home delivery is free from 50 Euro of purchases for France, and charged 4.95 Euro above that.
Delivery to relay point
Delivery to a relay point is free with no minimum order and offered to anyone who wishes to receive their order in one of the Mondial Relay points. You are free to choose the relay point of your choice, while ensuring that its opening hours suit you for easy collection. The package remains available for 10/15 days before being returned to the sender.
Delivery outside France
Prices and delivery times depend on the carriers' offer and are subject to change without notice. Please consult the table on the dedicated page: All about delivery
Customs restrictions
Certain laws limit the importation of products considered erotic. Find out about the legislation in force in your country before ordering on the site.
Border taxes
Customs or import taxes are due as soon as the package reaches its destination country. You must pay any additional customs clearance taxes. We have no control over these taxes and cannot predict them, as customs policies vary greatly from country to country. Please contact your local customs office for further information.
The Customer is required to check the condition of the items delivered.
Any anomaly concerning the items (damage, missing item not reported on the delivery note, damaged or opened package, broken item, defective, etc.) must be reported to customer service within 3 days of delivery. No complaints will be accepted after this period.
Partial shipment
In some cases, we may have to partially ship an order. Missing items will then be shipped once they are available at our premises. The Customer may, upon request, choose to obtain a bank reimbursement or a reimbursement by credit if the delivery time was greater than 15 days following the order date.
Delivery outside France
LuxuryAlleyunder.com offers an international delivery service extended to several countries.
Delivery DROM/COM
Countries served: French Guiana, Guadeloupe, Saint-Martin, Martinique, New Caledonia, French Polynesia, Saint-Pierre and Miquelon, Réunion. Shipping to any of these countries is charged according to the table shown in the page: All About Shipping . The Customer must take into account possible customs fees, find out about the legislation in force in your country before ordering on the site.
Delivery Europe
All countries located in the European Union are served. Albania, Armenia, Austria, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, United Kingdom (subject to change), Georgia, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Moldova, Former Yugoslav Republic of Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Sweden, Slovenia, Slovakia, Tokelau, Ukraine, Serbia. Shipping to one of these countries is billed differently depending on the country chosen, you can refer to the dedicated page to find out the shipping price: All about delivery .
Swiss delivery
Shipping to Switzerland is charged at 18 Euro and free from 180 Euro of purchases. Shipping is carried out by Colissimo International.
Delivery USA & Canada
Shipping to Canada and the United States is charged at 25 Euro and free from 200 Euro of purchases. Shipping is carried out by Colissimo International. Orders shipped to a country outside the EU do not benefit from the right of withdrawal.
Return, exchange & refund
The returns
The Customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to provide a reason or pay penalties. The terms and conditions for exercising this right of withdrawal are mentioned below. Shipping costs are free. On the other hand, LuxuryAlleydessus.com charges for certain shipping services. These delivery services are not refunded in the event of returns. The Customer will be reimbursed for the sums paid upon receipt and verification of the return of their items and at the latest within 14 days following the date on which they exercised their right of withdrawal. The refund is made by recrediting the payment method used for the initial transaction.
Return VIP
For any Customer residing in France or Belgium, LuxuryAlleydessus.com offers VIP Return. This new service includes support for returns with the sending of a pre-paid return label for any order validated by full payment. The Customer must send their wish to use this service using the returns form made available to them in the customer account, “My orders” section, no later than 30 days following receipt of their package. The Customer will receive a refund by credit for the value of the total amount of the items returned and accepted according to their condition. The credit note is sent to the Customer by e-mail and cannot be reimbursed in cash. The credit is valid for 5 years from its date of issue.
LuxuryAlleydessus.com also covers any loss, theft or damage to the package returned by the Customer, as long as they have used the return label provided to them and have dropped off their package at a Worldwide relay point. Relay. VIP Return in no way excludes compliance with the conditions of acceptance of returns set out below.
Return acceptance conditions
The returned item(s) must be new, unused and in their original box perfectly intact.
The product label must not have been detached or torn off. Sets and sets containing several pieces cannot be returned if one or more pieces are missing.
Stockings & tights cannot be returned once their packaging has been opened.
As these are intimate and close to the body products, each returned item will be carefully inspected. Upon receipt of the package, LuxuryAlleydessus.com will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the Customer and this use or damage renders the items unfit for sale. If the return is refused by LuxuryAlleydessus.com, the items will then be returned to the Customer without the Customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the goods sold. . Except for returns made in real contradiction of the rules of good conduct, such as: items washed, torn, damaged, perfumed, dirty, worn or any other damage, the return of the return after refusal will be the responsibility of the Customer.
In the case of refusal due to a real contradiction in the return conditions, the Customer must recover the refused items by any means at their convenience, and may, if they request it, pay a flat rate of 8 Euro so that they are returned to them. said articles. In the event of failure to act by the Customer one (1) year from the notification of refusal by Luxury Alley, the items will no longer be recoverable and will be destroyed.
Any exchange or return must be the subject of an exchange or return request from the “My orders” section located in the customer account available on the site. The Customer can only make one return request per order on the site.
If the Customer's order includes several items and he wishes to return more than one item, he must provide all the items he wishes to return during this return request. A return request validated by the Customer cannot be modified subsequently. Once the Customer's return request is processed and confirmed by an e-mail sent by Luxury Alley below, the Customer has 14 days to return their package containing the items concerned by their return request. Beyond this 14-day period, the package may be refused as well as any refund request possibly associated with this order.
The Customer can return items by the mode of transport of their choice. The Customer would bear the responsibility and costs, and would not then be able to claim any financial participation or compensation from LuxuryAlleydessus.com in the event of a possible problem during delivery. The Customer must ensure, with the carrier he chooses, the correct delivery to the address indicated to him by e-mail, following the return request previously completed from his customer account.
No returns should be made without a prior return request, no returns will be accepted at the company's headquarters.
Exchange Shipping
If the Customer has requested an exchange, their exchange order will then be shipped 48 hours following the return to stock of the returned item. This period may be extended if the requested reference is not in stock at the time of receipt of the return at our premises. LuxuryAlleydessus.com then undertakes to inform the Customer by e-mail. Depending on the simplicity of logistics, the new package sent to the Customer including the exchange may be sent to a relay point, ideally close to the initial delivery address.
If the amount of the Customer's exchange order is greater than the amount of their initial order, they can make up the difference by credit card, PayPal or bank transfer. The exchange order will then be shipped once payment has been validated.
If the amount of the Customer's exchange order is less than the amount of the initial order, LuxuryAlleydessus.com will reimburse the difference by credit.
The Customer has 30 days from the date of submission of their return package to file any complaint with LuxuryAlleysub.com Customer Service relating to their return. No request will be accepted after this deadline.
Security & confidentiality
LuxuryAlleyunder.com is a completely secure site. All pages of the site ensure the confidentiality and security of data transmitted on the web. The SSL certificate is guaranteed by Gandi.
LuxuryAlleydessus.com limits the transmission of data entrusted by the Customer to what is strictly necessary: carriers, customs services or any other public body. Under no circumstances is your data sold or transferred to private and commercial third parties.
Customer service
For any information or questions, our Customer Service is at your disposal in the Customer Service section.
Exchanges by chat on the site or by e-mail are carried out in French or English. Any request relating to an order in progress or placed can only be made by the Customer who paid for the order, appearing in the billing address. No response could be given to a third party.
Responsibility
LuxuryAlleydessus.com is automatically responsible towards the Client for the proper execution of the contract concluded with the Client.
However, LuxuryAlleydessus.com cannot be held liable for the non-execution or poor execution of the contract concluded in the event of force majeure, the occurrence of an event attributable to the Client or any inconvenience, unforeseeable and insurmountable damage inherent to the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.
The LuxuryAlleydessus.com site contains hypertext links that may refer to other websites. LuxuryAlleydessus.com cannot be held responsible for the content of these websites if they contravene the legal and regulatory provisions in force.
Guarantee
All items offered by Luxuryalleydessus.com are subject to the legal guarantee provided for by articles L221-1 et seq. of the Consumer Code and to the guarantee against hidden defects provided for by articles 1641 et seq. of the Civil Code.
The Customer has two years to assert one or other of these guarantees. For lack of conformity, the time limit runs from delivery. For hidden defects, the period runs from the discovery of the defect.
If the apparent defect, lack of conformity or even the hidden defect of the item, declared by the Customer, if applicable, is proven, after assessment, Luxuryalleydessus.com undertakes to return a new copy of the item concerned. at its expense.
LuxuryAlleydessus.com cannot be held responsible for the misuse and/or intensive use of the articles that the Customer may make of them. Likewise, LuxuryAlleydessus.com cannot be held responsible for the return of a competing product and/or not sold on the Site by the Customer. It is the Customer's responsibility to return the correct item.
Terms of Service
Intellectual property
All texts, comments, works, illustrations and images reproduced on the sites published by Luxury Alley Dessous are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from Luxury Alley Dessous. Any total or partial reproduction of the sites published by Luxury Alley Dessous is strictly prohibited and will be subject to legal proceedings.
Use of the site
Any access and/or use of the LuxuryAlleydessus.com site implies compliance with all of these general conditions and their acceptance.
The Site is accessible free of charge to any User with internet access.
The User is responsible for his equipment as well as his access to the internet. All costs relating to access to the Site remain the sole responsibility of the User.
The User will be able to access their account after identification using their email address and password. The User is required to keep his connection data secret and must not communicate it to a third party.
The site is accessible 24/7. Luxury Alley sous or its publisher cannot be held responsible for any problem or malfunction of the Site which prevents access to the Site and/or the various services offered by LuxuryAlley sous.com.
Legal Notice
Any access and/or use of the LuxuryAlleydessus.com site implies compliance with all of these general conditions and their acceptance.
Under Article 6.III.1° and 19 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, Users of the Site are informed:
Publication director :
DELBOULLE Hugo
Site hosting:
Google LLC
1600 Amphitheater Parkway
Mountain View, CA 94043
USA
Tel: +1 650 253 0000
Write to us by post: 8 Rue dealbata 83400 Hyères
Email: Write us an email