Shopping guarantees
Customer service
Easy contact
Tedious contact forms are a thing of the past. All you need is one click to access your personal mailbox and contact us. In less than a minute, you will have sent your message to customer service. You can also consult your previous exchanges if necessary, and all this in a secure system.
An experienced team
When shopping online, it can be difficult to make the right choice. For help with a choice of cut, size or any other request about our lingerie, you can count on experts who know the world of lingerie inside out.
Quick response
Customer service only responds on weekdays within an average of 24 hours. This period may be extended during busy periods such as the end-of-year holidays. You will always have a personalized response, far from the unpleasant copy and paste which does not answer your questions. The best thing is to try!
Free delivery & returns
Our deliveries
For France:
- delivery is free with no minimum purchase at a relay point
- delivery is free from 50€ of home purchases
- on the items mentioned: shipped the same day, the order
- must be validated before 12:00 p.m. on weekdays
For Belgium:
- delivery to a relay point is free from 50€ of purchases
To find out more about the countries delivered & shipping prices: everything you need to know about delivery
The returns
For France & Belgium, you can choose peace of mind with VIP Return.
- returns are free & pre-paid up to 30 days after receipt of your order
- no queues, delivery or postage worries, we take care of everything
- simply make your request from your customer account
- upon receipt of your return, you will receive a credit valid immediately on the entire site
Satisfied or refunded
Satisfaction guarantee
A product does not meet your expectations, or have you simply changed your mind?
You can easily make your return request from your customer account and request a refund on one or more items. You have 14 days following receipt of your order to inform us of your wish to return.
The right of withdrawal is reserved for individual customers and the reimbursement of returned items is conditional on the return of the items respecting the return conditions.
Return VIP
Do you want a different size or another model? Opt for VIP return.
Make your free return from your customer account. You will receive a pre-paid return label to return the item that does not fit you free of charge. Stick the label and drop it off at a Mondial Relay point without having to worry about queues, postage or the journey of the package.
You have 30 days to make your return request. It’s practical and effective!
Secure payments
We offer several secure payment methods to make your purchases in the best conditions.
Payment methods accepted
- Bank card, VISA, MasterCard and American Express
- ApplePay & GooglePay
- Amazon Pay (4x payment available)
- Bank transfer (Belgium)
- Bancontact (Belgium)
Find out everything about our accepted payment methods
Payment in 4x credit card
For your order between €60 and €2000, you can choose payment in 4x by credit card using your Amazon account. This service is offered to customers residing in France only and having an Amazon account. Choose AmazonPay to use this service. Payment details 4x credit card