Information related to the new site
In order to offer you a better experience, LUXURY ALLEY has changed its entire system. Some data could not be transferred despite our efforts.
You will find below all the information useful for this change.
Status of your customer account
We have imported your customer account and the following information:
- name
- first name
- e-mail address
- Delivery address
- billing address
The storage and respect for anonymity linked to your personal data is always guaranteed and has not been affected.
We do not manage payment data and never have access to it; they are always managed by banking establishments which are responsible for their security.
Loyalty statuses will be restored as soon as possible.
Order history
The history of your orders placed on the old site is not accessible on the new site. We have created a specific page allowing you to continue accessing it.
Return request
To request a return of an order placed on the old site, you must make a request to customer service.
Returns in progress
Returns are being processed; you will receive an email from us as soon as possible once your return has been validated.
Current assets & credits
Unused assets are being transferred and will be usable no later than March 12, 2024.
Login to your customer account
Simply use your email address, you will be able to log in using a unique code system sent upon login.
Your usual identifiers are valid to access your historical orders placed on the old site.
Current orders
Orders currently open are processed as normal. You can access it by following the instructions below.
Subscriptions to our private messages
We have carried out the necessary manipulations so that people unsubscribed from our newsletters do not receive the following ones.
However, it is not impossible that some people receive it again despite unsubscribing. If you are concerned, please do not hesitate to contact us or unsubscribe using the unsubscribe link at the bottom of the email. (You have the right to remain subscribed too ;))
Improved customer service
We have implemented quality and optimized customer service on the site. Please write to us exclusively from messaging (icon at the bottom right) or via the contact form .
Whatever difficulty you may encounter, we remain at your disposal to answer you.
You can find this page at the bottom of the site if necessary.